Shipping Policy
Processing & Fulfillment:
Orders are processed within 1–3 business days.Shipping Methods:
Same Day Shipping every day before 3pm CST. We use reliable carriers and provide tracking information for each shipment. Tracking details are emailed once your order ships.
Delivery Time:
3–5 business days
Payment Methods:
Orders must be fully paid before processing. We accept instant pay, debit/credit, and money orders.
Lost or Delayed Packages:
We are not responsible for delays or losses caused by carriers. If your shipment is lost, contact us immediately and we will resolve the issue.
Tierra Moon - Da Retailer
shop@tmretail.biz
101 North Seventh Street, Louisville, KY 40202
(502) 557-1852
Hours: 24/7
Response time: 24–48 hours on business days
Return Program:
Return & Recycling Credit Policy
We encourage sustainable practices. Customers can return shipping boxes to us for recycling. This helps the environment and rewards customers who participate.
Each order includes a prepaid return envelope and a label for recycling.
Eligibility for Credit/Rewards:
Only boxes shipped from Da Retailer are eligible FOR NOW
Returns must be received within 7 days of delivery.
Boxes must be in good condition (not completely destroyed or contaminated).
Each order includes a prepaid return envelope or label for easy return or customers can digitally print a label at home.
Items you want to return can be sent back in the box. Place unwanted items in the box and place the return label on the box. Once received, funds will be deposited within 2-5 business days. You have the option of store credit.
Credit / Reward Details:
Returning boxes on time earns store credits or discounts for future orders.
Credits can be redeemed toward any future purchase.
Credits expire after [90 days].
Customers who consistently participate may be enrolled in a loyalty rewards program, earning points per box returned or per purchase.
How to Participate:
Pack your used boxes into the prepaid envelope included with your order or print at home
Ship it back to us within 7 days.
Upon receipt and inspection, your account is credited automatically.
Track credits in your account or receive email confirmation.
Exclusions:
Boxes sent outside the prepaid system are not eligible for credit.
Damaged or contaminated boxes may not be accepted for credit.
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